The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Before you start, ensure that you have:
Step 1: Go to the Cisco Software Central and log in with your cisco.com credentials.
Step 2: Under Traditional Licenses, click on Access LRP
Step 3: Choose "All Licenses For (CCO ID)" from the 'Show' drop down selector
Step 4: Click on “Devices” tab
Step 5: Find your device under the Device name and click the arrow icon
Step 6: Click on Move Licenses Between Devices
Step 7: Source device details are populated and select Yes or No for Returning Device, then click Next
Note: If it is not RMA, please select No
Step 8: Enter destination Device details, Smart account /Virtual account and click Next
Step 9: Enter the required license quantity to be moved to the destination Device and click next and Submit
Troubleshooting:
If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
For feedback on the content of this document, please submit here.