Both the set up and subsequent steps were very simple, with many options to fit exactly what we were looking for. Debbie was more than helpful in answering all of my queries.
Great service! Much appreciated
Date of experience : 03 September 2024
21 Aug 2024Being a new business meant there were some early issues with handling some of the mail that began arriving.
The issues were sorted very quickly through the internal messaging system. Messages were responded to promptly.
Date of experience : 29 July 2024
Reply from UK Postbox
Hi Phil, thanks for sharing your review and rating us 5 stars! We're very happy that we could resolve your early issues and we're always on hand if you need help with anything else!
29 Aug 2024I wanted to thank from the bottom of my heart to all the dear UKPOSTBOX team
And especially Team Room Mail for dedicated, responsible work, constant listening ear, and warm, kind heart
I chose you and I was never disappointed, I do not want to choose anywhere else in the world for shipping and other services only UKPOSTBOX
I feel that I am in a place with good and reliable Jews
Dear people appreciate the place called UKPOSTBOX Do not choose anywhere else in the world only in such an important and important company
I wanted to share with you that I was required to order shipping from the UK to a 14kg package, was very dedicated to handling the delivery and delivering it to the shipping company
I ordered it independently for pickup
The shipment arrived in Israel within 7 days and was successfully received without any damage / loss / sabotage / or any other agony
The shipment arrived safely and accurately as packed and left UKPOSTBOX
UKPOSTBOX Good people direct and warm and kind hearted
They always help me and allow me to order pickup freelance in their own way
And choose the cheapest and best payment method and route for the customer
And behave to customers in a very human way
I didn't know a quality place like UKPOSTBOX around the world
I appreciate this place and all the people who are in it
And I would really like to see UKPOSTBOX expand to the US so that from the United States we can also order shipments to the rest of the world
And another enhancement to add to UKPOSTBOX and I'd love to see this suggested, BUY FOR ME option
Pay you in advance for the cost of ordering on the credit card and scheduled to be sent to your personal mailbox at UKPOSTBOX
This option is very useful and consumable and it is necessary that not all households around the world respect international credit cards from other countries
Would like to recommend to improve the service experience, to reduce the delivery acceptance fee from 5 pounds to 2 pounds for all types of deliveries
Date of experience : 08 August 2024
Reply from UK Postbox
Wow Nisim, thank you so much for leaving this review. We truly appreciate all of your positive comments, suggestions, and recommendations, and we're very grateful that you decided to leave this review after using our service. Thank you again, and we look forward to working with you for many more years to come!
Read 1 more review about UK Postbox Updated 24 Aug 2024Ld bulbs agr khrab ho jaye to us jali hui batti uttar do our conetion milado bulb theak ho jayega
Date of experience : 24 August 2024
Reply from UK Postbox
Thanks for your review!
8 Aug 2024love using UK Postbox, very sufficient and kind help. Easy to use through the app and if you have questions you can always reach out the their kind customer service! Been using UK Postbox for over a year now and am very satisfied.
Date of experience : 08 August 2024
Reply from UK Postbox
Hi Elina, thanks so much for your kind words! We put customer support and ease-of-use at the forefront of everything we do, so it's fantastic to hear this feedback. We appreciate you being with us for a year, and here's to the next one!
21 Aug 2024I stayed with this company UKPostbox when they took over from the original company I started with in 2012 called. Prime Secreterial. So far it has been a crappy experience. Since 2022, I have had the same issue with them.
They'll always remember to send me emails when they need me to TOPUP my account with money which they had drained. Or they'll remember to email me when my yearly subscription with them needs renewal.
But they will "NEVER" remember to email me to let me know when I receive letters which is part of the service I am paying them to provide.
Instead they will hold the letters for 30 days then start draining my "topup" with what they call a storage charge for the letters. They will continue to take money (storage charge) monthly from the topup you've left with them to use in forwarding your mails until all the money is gone.
Then they'll remember you have an email and repeatedly email you to top up your account. Only when you log into your account with them to investigate. will you find out that you have letters with them and they've been charging you to store it. Why would I want you to store important mails that most likely require urgent response?
A couple of times, since 2022, when I had complained, they've refunded the money when I'm due to renew my subscription. Apologised and promised to do better. Then they repeat it. This has been going on since 2022. Enough is enough. I shall NOT be renewing with them end of this August 2024. and I WILL NOT be recommending them to ANY business. PERIOD!
Date of experience : 21 August 2024
31 Jul 2024Excellent service, best choice we could have made for our company. The customer service is via a messaging portal but don't let that fool you - they respond quickly and have helped with various queries I've had.
Big thanks to Adam from the tech department for helping me diagnose why I wasn't receiving notification for new post that had arrived, and big thanks to Chris for ensuring I was sent the link to leave a review!
Date of experience : 21 June 2024
Reply from UK Postbox
Hi Sol, thanks so much for your great review. We love nothing more than hearing about the positive experiences our customers have, and we'll pass your comments on to Chris and Adam!
30 Jul 2024I needed to set up a secondary buisness using my postbox address not only was it easy but when asked for trading ID which I had not received via a utility bill the customer support team sent me to a link which allowed me to easily sot this out and get back on track. When you want effective service think uk post box
Date of experience : 30 July 2024
Reply from UK Postbox
Thanks for leaving a review, Pierce! Glad we could help you with an address for your secondary business, let us know when you're ready to launch your third!
29 Jul 2024Very impressed by this company. They scan and email post promptly and efficiently. My experience with them so far has been 100% smooth and their communication is also excellent if you any queries.
Date of experience : 29 July 2024
Reply from UK Postbox
Thank you for taking the time to leave a review. It's great to hear that you're enjoying our mail and scan service and you've been able to get support with your queries - thanks again!
7 Aug 2024Perfect customer service! When I encountered an issue, they promptly responded to all queries and swiftly resolved them. Highly recommended! (Though I wish they offered discounts!)
Date of experience : 07 August 2024
Reply from UK Postbox
Hey Erjun, thanks so much for your kind review. We're constantly striving to provide the best customer service, and we'll pass your comments on to the team!
19 Aug 2024The service works. it does what it says it does! Not a lot more to say. I used it for a year whilst temporarily overseas, but wanting to retain a UK address for banks etc., and it worked.
Date of experience : 02 August 2024
Reply from UK Postbox
Hey! Glad to hear everything worked for you, thanks for taking the time to leave a review.
5 Aug 2024I am glad to use their services,
They are highly professional and their support (specially emailed based as I use it) is helpful and quick.
Date of experience : 05 August 2024
Reply from UK Postbox
Thanks so much for your review! It's great to hear that our support team we're able to help you, please don't hesitate to reach out if you have any other questions.
29 Jul 2024I have been in contact with Debbie from the Verification Team
Very helpful and response person good service
and right to direction
SOURCE SONIC LTD
UK
Date of experience : 29 July 2024
Reply from UK Postbox
Hi Source Sonic, thanks for leaving a review about your experience with our verification team. We couldn't be happier to hear it was a positive one and hope you enjoy using our service moving forward.
17 Jul 2024I've used UK Postbox for almost 5 years and they are always impressive. Swift CS support, swift forwarding of mail - well worth the price for the exceptional service offered.
Date of experience : 16 July 2024
Reply from UK Postbox
Hi Terence, thank you so much for taking the time to leave a review of your experience with us after five years of being a customer.
We're delighted to hear that your time with us has been so positive, and we'll pass your kind comments on to the team - thanks again!
1 Aug 2024I had an exceptional experience with UK Postbox! They answered all my questions almost instantly and provided me with support throughout the entire process. A special thanks to Debbie for her outstanding assistance. Their professionalism and efficiency are truly commendable. Highly recommend their services!
Date of experience : 01 August 2024
Reply from UK Postbox
Hi Mohamed, thank you so much for leaving a review of your recent experience with us. We can't explain just how important it is for our customers to have positive interactions with our team, and we'll be sure to pass your kind words on to Debbie. Thanks again, and if you need help again, you know how to reach us!
5 Aug 2024Very good service. Helped clear up confusion I had over address services. Overall very helpful 👍🏻.
Date of experience : 05 August 2024
Reply from UK Postbox
You're very welcome! We're glad we could help with your questions about addresses. Thanks for sharing your review.
28 Mar 2024UK Postbox were very helpful getting things set up quickly and so far everything has worked extremely well. I work for a small UK charity and we have no office so the service they provide is perfect for our organisation. I can even check our post when I'm travelling and it's great to be able to have a street address that we can also use as our registered address.
Date of experience : 05 March 2024
Reply from UK Postbox
Thanks so much for your review! We love helping charities and similar organisations who don't need a physical office, and it's great to hear our service is working so well for you. Thanks again!
29 reviews 14 Sept 2023Couldn't figure out the cost of posting a letter, all the way through it doesn't give you a price looks like it's free. Then they deduct money giving your account a negative balance. Charge is more than the postage calculator states, theres an additional hidden fee on top of the postage. Seemingly no way to cancel the letter.
Date of experience : 14 September 2023
Reply from UK Postbox
Hi Jon, we're sorry to hear there was some confusion around our pricing.
When sending a letter, you'll need to pay for the postage (such as a stamp) as well as the charge to print and process your item. Our postage calculator demonstrates the cost of shipping only.
We've listed information about all of our charges in our full pricing guide, which you can find here: https://www.ukpostbox.com/pricing/pricing-guide
Unfortunately once a letter send has been processed and handed to Royal Mail, there is no way to cancel as your letter is already on its way.
We welcome you to get in touch with us to talk about your review in more detail, which you can do through any of the contact methods listed on our website: https://www.ukpostbox.com/contact
17 May 2024Setting up something online is not always easy especially when you need to provide various documents. Debbie and the team guided us through the process and were very helpful in suggesting an alternative when one particular document was not acceptable.
The options available through UK Postbox are great for anyone looking to set up virtual post office address in the UK.
We are really happy with our outcome and would highly recommend UK Postbox
Date of experience : 16 May 2024
Reply from UK Postbox
Hi Stephen, thanks so much for sharing your experience with us. We're happy to hear that it was a positive one and you'd recommend us - thanks again!
14 reviews 21 Mar 2024I have been a customer of UKPostBox for around 11 years since April 2013. Their customer support is excellent. The letters scanning is prompt. Although I tried few other Post Box and letters forwarding/scanning services in UK but none of them matched the service quality and the standards of UK PostBox. Their customer service staff are very friendly and supportive.
Date of experience : 14 March 2024
Reply from UK Postbox
Thank you so much for your review Diwakar. We pride ourselves on being the best virtual address and mail solution, and there's nothing more rewarding than hearing from a customer who's been with us for a long time. Here's to the next 11 years!
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Information written by the company
Virtual Addresses Get a PO Box or virtual street address in major UK cities such as London, Dorset, Glasgow, Edinburgh, Liverpool, Birmingham, and Bristol. Use your virtual address to receive deliveries, sign up for services that require an address, and have a presence in the UK. This option is ideal for individuals who want to protect their home location, don't have a permanent address, live overseas, or need a personal address for business use.
Business Address Service Get a dedicated address for your business to use as the registered office, business trading, directors' service, correspondence and delivery address. Use your address for all inbound and outbound communications, as well as on your stationery and official correspondence. Our business address service provides a cost-effective solution for companies that wish to use something other than their home address or take on the expense of an office location.
Online Mail Management Use our online platform to manage all inbound mail from anywhere worldwide, such as: Mail scanning - View envelope scans or request your letters to be opened and scanned so you can read the contents online, Mail Forwarding - Forward physical mail items to any address across the globe, Parcels - View photos of your parcels online and forward them internationally. Combine multiple parcels into a single consignment to save on shipping costs, Digital store - Save digital copies of your mail in our secure platform to access at a later date and Tags and Folders - Organise stored mail items using tags and folders so it's easier to find what you need.
Send Letters Online Upload a document from anywhere in the world, and we'll post it from the UK on your behalf. Send individual letters or entire marketing mailshots. Remove the need to visit the post office or store stationery. Just let us know what to include and where it's going. If you're overseas and need to send a letter to the UK, our service will speed up the process and help you save on international postage fees. Track your important letters and documents and manage the entire process from your computer or smart device.
E-retail Our UK fulfilment and dropshipping services cater to businesses of all sizes, streamlining the process of selling products within the UK from any location. We offer comprehensive support that covers everything from storage and order fulfilment to international shipping compliance. Items can be stored free for 30 days with a nominal fee thereafter and are inspected upon arrival and before shipping. Our fast fulfilment policy ensures orders placed by 2pm are dispatched the same day. Additional services include packaging, labelling, and handling returns, with each account receiving a free returns address. We also integrate seamlessly with online store platforms such as Shopify, helping manage inventory, orders, and returns through our advanced security-monitored facilities.
Integrations Integrate your physical mail with digital workflows using our comprehensive integration solutions. This service allows individuals and businesses to manage their physical mail remotely through an online platform while syncing seamlessly with popular cloud storage systems such as Google Drive, Dropbox, Microsoft OneDrive, and Evernote. You can automate the handling of mail through integrations with Zapier and Make, connecting to thousands of applications such as Slack, Microsoft Teams, and Salesforce for customised automations.
Information written by the company
Get a personal or business address in the UK regardless of where you are in the world. Read your post online or forward it internationally - a smarter post office.
